Chief Minister of Kerala, Room No. 141, 4th Floor, North Block, Government Secretariat, Thiruvananthapuram - 695 001

cmo.kerala.gov.in

cmo.kerala.gov.in

No

No

Once the complaint is registered, no further changes can be made

15 days is fixed as the time limit for examining a complaint and taking a decision. But complaints that require more procedures to resolve may take more time.

From the receipt of the complaint to the resolution of the complaint, information on each movement of the complaint will be sent to the complainant's mobile number and e - mail (if these are recorded in the complaint). The status of the complaint can be found online by entering the docket number and registered mobile phone number from the web portal cmo.kerala.gov.in. Apart from this, the information can be obtained by calling the Chief Minister's Public Grievance Redressal System on the toll free number 1076.

The toll free number 1076 can be used to contact the Chief Minister’s Public Grievance redressal Sysetm, Straight Forward during office hours from 10.15 am to 5.15 pm. You can also walk in directly to Straight Forward during office hours.

Necessary instructions have been given to the officials to examine and dispose of the complaints in a timely manner. Further action in this regard can be taken by calling the toll free number 1076 on straight forward for matters related to this.

All efforts have been taken to avoid the situation in which the officer or organization against whom the complaint was made conducts an inquiry into the complaint against them. However, if such a situation is reported to the toll free number 1076 of the Chief Minister's Public Grievance Redressal System, prompt action will be taken.

Immediate action will be taken if the issues related to improper handling of the complaint are reported to the Toll Free Number 1076 of the Chief Minister's Public Grievance Redressal.

Each movement/action of the complaint will be communicated to the complainant. A detailed reply explaining the action taken will be sent to the complainant on resolving the complaint. Reply will be sent by post and by e-mail, if the e-mail address is included in the complaint.

Complainants will be informed via SMS about the resolution of the complaint and about the reply furnished. If the e-mail address is provided in the complaint, e-mail will be sent in real-time. If the e-mail address is not available, reply will be sent by post. It may take a few more days to receive the reply by post. In case of non-receipt of reply within a week, it may be brought to the notice of the officer-in-charge of the office where the complaint is disposed of or to the Chief Minister's Public Grievance Redressal System.

If you are not satisfied with the action taken on the complaint, you can file another complaint clearly stating those matters and the docket number of the previous complaint.

Yes. If you are from within the country, you can call the toll free number 1076 by adding the code number 0471. When calling from Gulf countries, call by adding the code 91471.